If you purchased a domain from Squarespace and want to use it on a Creatr project without moving the hosting to Creatr, then this guide will help you manually connect your Squarespace domain to Creatr.

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On this page

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Step 1: Connect your domain to Creatr

  1. From your Project workspace, go to Settings > Manage Custom Domains.
  2. Enter domain.
  3. Click Save

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Step 2: Log in to your Squarespace account

  1. Open a new browser tab, and then log in to your Squarespace account.
  2. Click Account dashboard > Domains, and then click the domain that you want to connect to Creatr.
  3. Click DNS.
  4. Optional: If you have existing records that you want to keep, such as MX records or TXT records, then save them in a Word Document or Google Docs.
  5. Click the trash can icon to delete the existing Squarespace DNS records.

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Step 3: Add the CNAME records

  1. From the DNS settings of your Squarespace domain, click ADD RECORD.
  2. Enter the following CNAME record to your DNS settings:
    • Host: _acme-challenge.hostname
    • Type: CNAME
    • Priority: -
    • Data: hostname.a717d819c68725fc.dcv.cloudflare.com
  3. Click SAVE.

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Step 4: Add another CNAME record

  1. From the DNS settings of your Squarespace domain, click ADD RECORD.
  2. Enter the following CNAME record to your DNS settings:
    • Host: www
    • Type: CNAME
    • Priority: -
    • Data: customers.getcreatr.app
  3. Click SAVE.

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Step 5: Verify connection

  1. From your Creatr admin, go to Settings > Manage Custom Domains.
  2. After your domain is verified, it will be displayed as connected on the Manage Custom Domains tab in your Project Settings.

Note

It’s normal to have a warning stating, Domain connection Pending, because some providers can take longer to verify the connection.

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Troubleshooting

If the message This domain is already connected is displayed, then you need to verify your domain and projects.