If you purchased a domain from Network Solutions and want to use it on a Creatr project without moving the hosting to Creatr, then this guide will help you manually connect your Network Solutions domain to Creatr.

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On this page

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Step 1: Connect your domain to Creatr

  1. From your Project workspace, go to Settings > Manage Custom Domains.
  2. Enter domain.
  3. Click Save

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Step 2: Log in to your Network Solutions account

  1. Open a new browser tab and log in to your Network Solutions account.
  2. Click Domains.
  3. Scroll to the bottom, and then select Advanced Tools. Network Solutions DNS management interface showing Account Settings and Domains section
  4. Click MANAGE for the domain that you want to connect to Creatr. Network Solutions DNS management interface showing Account Settings and Domains section

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Step 3: Add the CNAME records

  1. Click Add record.
  2. Update the Type to CNAME.
  3. Update Refers to to _acme-challenge.hostname.
  4. Update Alias to to hostname.a717d819c68725fc.dcv.cloudflare.com.
  5. Update TTL to 1 hour. Network Solutions DNS management interface showing Account Settings and Domains section

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Step 4: Add another CNAME record

  1. Click Add record again.
  2. Update the Type to CNAME.
  3. Update Refers to to WWW.
  4. Update Alias to to customers.getcreatr.app.
  5. Update TTL to 1 hour.
  6. Click EDIT.

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Step 5: Verify connection

  1. From your Creatr admin, go to Settings > Manage Custom Domains.
  2. After your domain is verified, it will be displayed as connected on the Manage Custom Domains tab in your Project Settings.
Note It’s normal to have a warning stating, Domain connection Pending, because some providers can take longer to verify the connection.

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Troubleshooting

If the message This domain is already connected is displayed, then you need to verify your domain and projects.