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If you purchased a domain from Namecheap and want to use it on a Creatr project, then this guide will help you manually connect your Namecheap domain to Creatr.

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On this page

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Step 1: Connect your domain to Creatr

  1. From your Project workspace, go to Settings > Manage Custom Domains.
  2. Enter domain.
  3. Click Save

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Step 2: Log in to your Namecheap account

  1. Open a new browser tab, and then log in to your Namecheap account.
  2. Click Domain List to view your domains.
  3. Find the domain you want to connect, and click Manage. Namecheap DNS management interface showing Account Settings and Domains section
  4. Click on the Advanced DNS tab.

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Step 3: Add the CNAME records

  1. In the Host Records section, click Add New Record.
  2. Enter the following CNAME record to your DNS settings:
    • Type: CNAME
    • Name: _acme-challenge.hostname
    • Value: hostname.a717d819c68725fc.dcv.cloudflare.com
    • TTL: 1 hour
  3. Click Save.

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Step 4: Add another CNAME record

  1. Click Add New Record again.
  2. Enter the following CNAME record to your DNS settings:
    • Type: CNAME
    • Name: www
    • Value: customers.getcreatr.app
    • TTL: 1 hour
  3. Click Save.

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Step 5: Verify connection

  1. From your Creatr admin, go to Settings > Manage Custom Domains.
  2. After your domain is verified, it will be displayed as connected on the Manage Custom Domains tab in your Project Settings.
Note It’s normal to have a warning stating, Domain connection Pending, because some providers can take longer to verify the connection.

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Troubleshooting

If the message This domain is already connected is displayed, then you need to verify your domain and projects.
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